P.E.T.S. Facility

FAQ

P.E.T.S. FACILITY

FAQ

P.E.T.S. FACILITY

FAQ

Frequently Asked Questions

1. What are the required vaccinations for DOGS to board in the kennel?

We require proof of vaccination for Distemper/Parvo combo (DAPPV) and Bordetella (sometimes referred to as Canine Cough). All dogs over 4 months of age must have proof of Rabies vaccination. Lepto vaccination and a parasite prevention product are recommended.

2. What are the required vaccinations for CATS to board in the kennel?

We require proof of vaccination for Feline Distemper combo (FVRCP). All cats over 4 month of age must have proof of Rabies vaccination. A parasite prevention product is also recommended.

3. What will my dogs routine be on a typical day in the kennel? How many times will they go outside?

Your dog’s day will consist of a healthy a mix of activity and relaxation. The day begins with a trip to the large fenced yards for a bio break and a quick play before heading back to their private kennel for breakfast. Dogs spend the next hour relaxing in their suite to allow time for proper digestion before exercising. Then it’s time for some morning fun. Social dogs will be matched with playmates according to size, temperament and play style and head out to play in the yards for a couple hours before lunch. Dogs who prefer not to socialize will be given private time in an outdoor yard. All the dogs come indoors to their own kennel for a lunch time break and meal if required. After time to rest and recharge, dogs head out to the yards again for a few hours of outdoor play. If the weather isn’t suitable for long periods of outdoor time, the dogs will have fun in our indoor playroom equipped with tunnels, toys and games. Dogs staying over-night will eat dinner in their kennel followed by quiet time to digest before their last excursion to the play yards before bed. All dogs have their own doggy door to their private patio if they need a bio break or want to enjoy the outdoor country setting when not in a play yard. Through our sound system throughout the kennel we play “Through a Dog’s Ear” , clinically researched classical music that has been shown to reduce anxiety and promote a feeling of calm in dogs.

4. What are your hours over the holidays?

We are open every day of the year except December 25th (although the boarding kennel is fully operational on Dec 25, our office is not open for pet drop-off or pick-up). We are open 8am to 10am and 4pm to 6pm – 7 days a week on all other days.

5. How many dogs and cats can you board in your facility?

We have 35 dog kennel suites and 5 cat condo suites. Suites can accommodate more than one family dog or cat.

6. Are the kennels heated? Do you have air conditioning in the summer?

Yes, we have in-floor heat and overhead radiant heat in the kennels to keep all pets nice and warm in even the coldest weather.  All kennels also have Kuranda beds and blankets to snuggle up into. For the warm weather we have an air conditioner/dehumidifier system to keep the kennels cool and comfortable. The air ventilation system keeps the air circulating and fresh year round.

7. How big are the dog kennels?

Our spacious dog kennel suites are made up of an 8’x 8’ indoor kennel with an attached 8’x 8’ private outdoor patio connected through a doggy door. This provides a total of 128 square feet per kennel, giving your dog lots of room to eat and drink on one side and sleep on the other. It also gives multi dog families ample room for shared accommodation. Each kennel suite is separated by solid walls indoors and outdoors to provide your dog with privacy from other guests.

8. What do I bring when I drop my dog or cat off for boarding? What do you provide?

Items to Bring
The only items required are proof of vaccinations and your pet’s food. You are welcome to  bring any items that will help your dog or cat feel at home: beds, blankets, special dishes (please leave metal dishes at home as they may be mistaken for our dishes), toys or treats.

Items Provided
We provide stainless steel dishes, blankets and an elevated orthopaedic Kuranda bed in the dog kennels to give your dog a choice to sleep on the heated floor or on a bed. These specially designed beds provide comfort and joint support are also chew-proof.

The cat condos are equipped with cat Kuranda bed, perches, shelves, scratching posts, litter boxes and bowls.

9. What extras can I add to my dogs stay?

Additional extras that can be added for your dog are:

  • a frozen stuffed Kong
  • trail walk in the forest
  • nail trim
  • bath/dry
  • enrichment to boarding (see next question)
  • ball throwing with the ball launcher
  • brain games (puzzles)
  • treat search in the play yard
  • chicken & vegetable stew dinner

* Extras are available at additional fees please look at our Add On Services page for pricing information.

10. What is enrichment to boarding?

Enrichment to boarding is a chance for your dog to get additional one on one attention. It includes manners training at doorways (sit and wait to go outside and out of kennel), training sessions in the training room for basic obedience or fun tricks (shake a paw, spin, etc). Specific behaviours/tricks can be requested. One-on-one snuggle time in their kennel with a relaxing canine massage is also provided. Enrichment can be modified to suit the individual needs and preferences of your dog to maximize their enjoyment during their stay.

11. What is your address? How do I get there?

Our 911# is 81028 London Rd (Hwy 4).  We are located 3km north of Clinton on the east side of the road. If you are coming from Clinton we are on the right hand side. If you are coming from Blyth direction you will be turning left into our driveway. It is harder to spot from this direction so watch for our PETS sign with dog statues and the large fenced play yards.

Check out our contact page for a Google map to our location.

12. Do you do grooming?

Yes, we do basic grooming. We base the price of the baths on the size and hair coat of your dog. Nails are included in the price of a bath. Nail trims can be done separately any day, booked as an appointment or done during daycare or boarding.

13. What is Kennel Cough (also known as Canine Cough)?

Kennel cough is a contagious canine respiratory infection similar to a common cold in humans.  The Bordetella vaccine does not cover all strains, so it is possible for your dog to contract a respiratory infection in any group setting or location where other dogs have been such as parks, sidewalks, grooming facilities, training facilities, pet stores and kennels.  Here is an online article that gives more information on kennel cough.

14. What will my puppy learn in puppy class? How old does he have to be to start? What do I bring to class?

Your puppy will learn how to do basic obedience behaviours including sit, down, wait, stay and leave it. Basic behaviour problems such as pulling on a leash, jumping up, puppy biting, chewing and house training challenges will also be discussed. In addition, your puppy will have the opportunity to play and socialize with other pup-pies, dogs and people. Your puppy must be at least 8 weeks of age and have received at least one Distemper/Parvo combo (DAPPV) vaccination prior to starting a class.

Starting at $13.29 per day

discounts for additional family dogs

  • all breeds ages and sizes welcome
  • playmates matched for size and personality
  • over 30,000 sq ft of fenced play yards
  • indoor playroom with toys and games
  • healthy mix of relaxation and play
  • lots of add ons to enhance the day

$25 per night

half price for each additional family dog

  • private spacious indoor/outdoor kennels
  • knowledgeable and passionate staff
  • comfort, safety and health priority
  • healthy mix of relaxation and play
  • playmates matched for size and personality 
  • lots of add ons to enhance the day

$24 per night for extra large condo

no charge for additional family cats in same condo

  • climate controlled facility
  • spacious cat condos

     

  • cat area separate from dogs

  • multiple perches and hiding spots

  • enrichment toys and tunnels provided

  • healthy mix of activity and relaxation

$130 - $155 per session

puppy and adult dog training

  • only positive methods used
  • small class sizes
  • relationship building games
  • experienced trainers
  • puppy and adult dog classes
  • private lessons and group classes 

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